• About impactHR

    impactHR, LLC founded in 2006, is a woman-owned small business that provides Human Resources and business solutions to maximize the performance of people and to build value for our clients’ organizations. Our mission is to be the most effective business partner by providing solutions that improve our clients’ business performance through effective management of people, processes, and technology.


    We help clients achieve business results through effective people and process solutions while protecting them from employee-related liability. We apply our business and technical expertise to tailor HR strategies that addresses our clients’ strategic, operational and organizational effectiveness challenges and we deliver results that drive the bottom line. We are a firm with the capacity, capability and flexibility to offer cost-effective, high-impact HR solutions.


    We have earned our outstanding reputation by developing customized solutions that help our clients improve business performance and grow their bottom line. We continue to grow by listening to our clients and incorporating innovative solutions and technology to make employee management more efficient and effective.


    Learn More About HR Outsourcing


    about-impacthr

  • TEAM MEMBERS


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    KELLY A. MITCHELL, M.S., SPHR, SHRM-SCP

    Principal

    Kelly Mitchell, founder and principal of impactHR, LLC, is a human resources professional with more than 20 years of experience providing expertise and services to an array of fast-growth organizations. She brings to each client her ability to listen, assess and develop customized solutions for effective employment management and workplace strategies, enabling her clients to focus on the financial growth of their businesses.

    Kelly’s certified skills and experience include assessment of the HR infrastructure and the establishment or enhancement of the HR function. She also is an expert in the implementation of best practices in the areas of recruitment/staffing, employee retention, compensation, benefits and employee relations; development and implementation of HR information management systems; creation of effective performance management strategies; and development and facilitation of various organizational development programs.

    Kelly is qualified to administer the DiSC Assessment Tool, Myers Briggs Type Indicator® (MBTI), Strong Interest Inventory®, Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B®) and the Strength Deployment Inventory (SDI). She holds a B.S. in Psychology from Towson State University and a M.S. in Human Resources Management from Widener University.



    Tracey

    TRACEY ELLISON, M.S., SPHR, SHRM-SCP

    Senior Consultant, Client Services

    Tracey Ellison is a senior Human Resources executive with more than 20 years of leadership and a track record of outstanding results in healthcare, consulting, insurance and banking industry verticals. She is a trusted advisor, natural collaborator and leadership partner across the spectrum of HR and people related topics.

    Most recently, Tracey served as the Vice President for Carroll Hospital and had oversight of organizational development and engagement for LifeBridge Health. She has vast experience in the HR technology and operations space designing HR strategies that maximize efficiencies and the employee experience. Tracey also currently serves as the Director of Workforce Readiness for Chesapeake Human Resources Association (CHRA) and Secretary for the board of directors for Carroll County Society for Human Resources Management (CCSHRM). In addition, she continues service on the Human Resources Committee of the Board for Carroll Lutheran Village.

    Tracey holds a Master’s Degree in Human Resources Development from McDaniel College and a Bachelor’s Degree in Business Administration from Towson University.



    Janette Hunt

    Janette Hunt

    Senior Consultant

    Janette Hunt is an executive level Human Resources professional with 20+ years collective experience in Organizational Development, Human Resource, Management, C-Suite support and Relationship building. She has recognized success in the design, creation, and implementation of organizational development strategies, operational programs and corporate policy that improve overall business function, growth and continuity.

    Janette comes to impactHR after serving as the Director and head of HR for a Maryland-based federal government contractor. Having the autonomy and responsibility for all aspects of the Human Resource department and Organization Development, she has grown as a highly collaborative leader and strategic business partner.

    Janette has the academic foundation of a B.S. in Labor Employment Relations and Organizational Leadership from Pennsylvania State University (2018) and is currently pursuing her M.P.S. in Human Resource Employment Relations also at Pennsylvania State University.  She is also the current President and founding member of the Virtual SHRM Chapter at Pennsylvania State World Campus.



    lisa

    LISA FIRST, SPHR

    Practice Leader / Senior Consultant

    Lisa brings 15+ years experience managing all aspects of HR including recruitment, employment, compliance, onboarding/off-boarding, performance management, comp & total rewards, employee engagement, talent management and succession planning.

    As a strategic business partner, Lisa has led or consulted on the development and implementation of strategic initiatives designed to improve corporate image and employee morale while increasing operational efficiency and compliance. Lisa’s expertise has been developed through her broad exposure to companies in the gaming, hospitality, airline, healthcare and technology industries.



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    MARY DAVIS

    Senior Consultant

    Mary Davis has over 30 years of Human Resources management experience. Her experience includes the development and management of strategic programs around talent and leadership development, organizational development, career management and HR planning. Recently, Mary served as the principal human resources consultant to develop and launch the original Women’s United Soccer Association (WUSA) league.

    Mary has been on the faculty at Georgetown University’s Master’s in Sports Industry Management program for 4 years, teaching Applied Ethics in Sports, Corporate Social Responsibility, Internship II and Capstone. She has been honored with the Georgetown University Tropaia Award for Outstanding Faculty Member. She has developed and facilitated numerous programs around personal and professional development. Mary has worked in various industries including includes health care, college and universities, green energy, sports and entertainment. Mary provides innovative services, solutions and programs to both small and large organizations.



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    BARBARA NICHOLSON

    Executive Assistant / Office Manager

    Barbara A. Nicholson is Executive Assistant and Office Manager at impactHR. Nicholson brings 18 years of professional office management, accounting and human resources experience to her new position. In her current role, Barbara is responsible for providing a wide range of office management and support to the impactHR team including accounting, HR and office facility management. Nicholson’s primary focus, in addition to other duties, is managing impactHR’s accounting processes and performing general executive administrative duties. Barbara holds a Bachelor of Arts in business administration with a minor in accounting from the University of Maryland University College.



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    KEN BERLACK

    Marketing and Communications

    Ken brings significant experience running marketing and communications programs to drive business growth. Ken began his career as Managing Editor of Albuquerque Monthly magazine, covering politics and culture in New Mexico. Ken then entered government, serving as Press Secretary for U.S. Rep. Sherrod Brown (OH) and Deputy Press Secretary for U.S. Sen. Jeff Bingaman (NM), focusing on a range of issues including education, employment and technology-based economic development. With his public policy background and interest in technology, Ken joined the Kauffman Foundation as Senior Analyst, helping to develop programs to drive technology-based entrepreneurship and job growth in local communities. He later managed marketing programs for two enterprise software companies, Perceptive Software and Ellucian.



  • CLIENT TESTIMONIALS

    The impactHR team is dedicated to discovering and delivering the best human resources solution for our clients. Exceeding expectations by building a strategic human resources plan that gets results is what we’re passionate about. We are able to partner with our clients to build strategic human resources solutions that really work – solutions that strengthen the team and help keep the client focused on growth and success. As with any relationship, we offer reliability, credibility and integrity – we’re a strategic human resources partner that our clients can trust.


    impactHR has successfully worked with clients in the following industries:

    • Education
    • Insurance Agencies
    • Healthcare
    • Manufacturing/ Distribution
    • Security & Surveillance
    • Engineering
    • Real Estate/ Property Management
    • Federal Contractors
    • Local Government
    • Financial Services
    • Construction
    • Recycling/ Waste Management
    • Hospitality
    • Information Technology
    • Research & Development
    • Non-Profit

    WHAT OUR CLIENTS HAVE TO SAY

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    "With the growth of our company it was important to us to make sure we had all the proper HR policies in place. impactHR did a complete audit of our procedures and interviewed many of our managers and staff to verify our compliance with the many laws governing employment practices and determine what improvements we needed to make. The results of this audit and impactHR's recommendations were the foundation of the HR policies and procedures we now utilize. They have also done additional leadership training with our management team, which the need for was a direct result of their audit. impactHR has become an integral partner of ours in more effectively managing our business. I would highly recommend their services to any business looking for that "peace of mind" in managing their Human Resource issues."

    Gary L. Berger, President

    2014-10-30T19:57:51+00:00

    Gary L. Berger, President

    HMS Insurance Associates Inc.

    "We all know that one of the biggest problems a company has while growing is with the issues of Human Relations, how to protect your company and offer protection for your employees at the same time. Donley Construction is not large enough to require a full time HR staff so working with impactHR has been like having that staff available but only on an as needed basis. Thanks impactHR you are a blessing!"

    Brian Donley, President

    2014-10-30T19:58:32+00:00

    Brian Donley, President

    "We all know that one of the biggest problems a company has while growing is with the issues of Human Relations, how to protect your company and offer protection for your employees at the same time. Donley Construction is not large enough to require a full time HR staff so working with impactHR has been like having that staff available but only on an as needed basis. Thanks impactHR you are a blessing!"

    “Working with impactHR has been a great experience. They took the time to understand our needs to develop a customized solution to our situation. They were prompt, professional and effective creating excellent value for our organization. Whenever a new situation arises in HR we immediately think of impactHR to help us through it.”

    Rich Rubenstein, CEO

    2014-10-30T19:56:34+00:00

    Rich Rubenstein, CEO

    “Working with impactHR has been a great experience. They took the time to understand our needs to develop a customized solution to our situation. They were prompt, professional and effective creating excellent value for our organization. Whenever a new situation arises in HR we immediately think of impactHR to help us through it.”

    “Engaging the services of impactHR has allowed us to manage our Human Resource issues effectively and reliably. It is very hard to keep up with compliance changes, address issues with little or no liability risk and manage other day to day responsibilities. impactHR has always been there when we needed additional help or guidance, is professional and a tremendous resource for Communications Electronics, Inc.”

    Vicki E. Borders, Financial & Human Resources Director

    2014-10-30T19:54:30+00:00

    Vicki E. Borders, Financial & Human Resources Director

    “Engaging the services of impactHR has allowed us to manage our Human Resource issues effectively and reliably. It is very hard to keep up with compliance changes, address issues with little or no liability risk and manage other day to day responsibilities. impactHR has always been there when we needed additional help or guidance, is professional and a tremendous resource for Communications Electronics, Inc.”

    “Working with impactHR, and specifically with Kelly Mitchell was a pleasure. Kelly is very knowledgeable and a true professional. She quickly became a part of our team and when the project ended, I wanted to continue calling her with questions as it related of our compensation study that she, and her team, created for us. I would gladly work with impactHR in the future.”

    Mamie Robertson, Director of Administration & Human Resources

    2014-10-30T19:48:33+00:00

    Mamie Robertson, Director of Administration & Human Resources

    “Working with impactHR, and specifically with Kelly Mitchell was a pleasure. Kelly is very knowledgeable and a true professional. She quickly became a part of our team and when the project ended, I wanted to continue calling her with questions as it related of our compensation study that she, and her team, created for us. I would gladly work with impactHR in the future.”
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DON’T JUST TAKE OUR WORD FOR IT...

impactHR delivers results and we have the awards to back it up! In 2008 we won the MD Small Business of the Year Award and the Brava! Award honoring top Female CEO’s in 2009! We are also BBB accredited with an A+ rating. We strive for superior performance and perform everyday with our core values in mind: integrity, honesty, passion, excellence and quality.

Awards and Recogniton